ACCOUNT & DATA DELETION
Delete your HangQuest account or data.
You can delete your whole HangQuest account, or ask us to delete just specific data — like a submitted photo — and keep the rest of your account intact. Both are covered below.
App: HangQuest
Operator: joseyCode, a Florida sole proprietorship, operating HangQuest
Contact: privacy@hangquest.com
7643 Gate Parkway, Suite 104-874, Jacksonville, FL 32256
Delete your whole account, in the app
Open HangQuest, go to Profile → Account, and tap Delete account. You'll see what you're about to lose — points, items, rewards, submitted content, and any active subscription — and you'll type a confirmation word before it's final. This takes effect immediately; there's no need to contact us first.
Deleting your HangQuest account does not cancel an Apple or Google subscription — cancel that separately through your App Store or Play Store subscription settings.
Delete your whole account, without the app
Don't have the app installed, or can't sign in? Email privacy@hangquest.com from the address on your account (or tell us the email your account uses) and ask us to delete it. We verify every request before deleting anything, so we may reply asking you to confirm your identity. We'll send you a confirmation once it's done.
Delete specific data — without deleting your account
You don't have to delete your whole account to remove something specific. Some things you can remove yourself, right now, in the app:
- A Discovery claim you submitted, including its photo and location
- A trap you placed
- Any notification in your inbox
- A device's push-notification registration (Settings → Notifications)
For anything else — a submitted quest-proof photo, your onboarding preferences (interests, referral source), or another specific piece of information — email privacy@hangquest.com and tell us exactly what to delete. We verify your identity before acting, then confirm once it's done. The rest of your account, points, and progress stay untouched.
What happens to your data
This applies whether you delete your whole account or ask us to delete just part of it. We begin processing verified deletion requests promptly. Your account, profile, onboarding preferences, and game history — display name, points balance, items, quest and Discovery progress, pending/rejected proof photos — are deleted or de-identified within 30 days. A small amount of information is kept longer, only where explained below:
Points, reward redemptions, and subscription/transaction records
Kept up to 3 years after account closure for accounting, tax, and fraud-prevention purposes. We do not store your payment-card details — Apple, Google, and RevenueCat handle payment.
Approved quest-proof photos
Kept up to 180 days after approval as a completion/points audit record, then deleted.
Security, abuse, and fraud-investigation records
Kept up to 1 year, or longer if your account is under an active investigation, dispute, or legal hold — in which case only the information relevant to that matter is retained.
Backup copies
May take up to 90 days after deletion to fully expire from backups. Data in backups is not used for normal product operation while it ages out.
Full detail on what we collect and why is in our Privacy Notice.